Support & Contact

Hi, Dear User!
Thank you for visiting the Support Page of Yel Scrypt Fire Studio.

Any additional details in your request are highly appreciated:

  • Screenshot,
  • Video Demo,
  • Version of Operating System,
  • Software Versions,
  • Device Model,
  • Account Country,
  • Etc.

We are here to help you and to improve our products for the best.
Response time can from 24 to 48 business hours.

Contents

Unity Assets

If you have a question about Unity Assets, please read the documents first. If this does not help, review all the information on this page and only then get support below with the contact form.

 

Why isn’t Unity Asset working?

Unity Asset was tested in the environment indicated in Documentation.
To get the complete asset to work, you just need to follow the tutorial of the specific asset, in addition with the following:

  • A New Unity Project with the correct version.
  • Correct version of all dependencies and other software.

Get Support for Unity Assets

If you find a bug, or are unable to use the asset as you need, please contact me first before leaving a review in the Asset Store.
Invoice Number is needed to identify you as my customer.

Steps:

1. Select the Topic: Support

2. Select the Store: Unity Asset Store

3. Fill in the Name, Email and Subject fields.

4. Enter your Invoice Number or Order ID

5. Enter your question or inquiry.

6. Click on Send Message.

FAQ

How to get the Invoice Number or Order ID?

Way 1.
Unity Asset Store > Your Avatar Icon > Order History > Invoice Number / Order ID.

Way 2.
At the time of purchase, you should have received an email along with the invoice number.

Way 3.
If you can’t get Invoice Number with Way 1 and Way 2, email Unity Support, and they will help you.

You need to download the asset into the latest Unity version, which the asset was released for.
To detect a target Unity version, you need:

  1. Find the Next Fields on Asset Page in Unity Asset Store:
    • Supported Unity versions.
    • Render Pipeline Compatibility > Unity Version.
  2. Find higher Unity version.

Refund

Dear Developer, we are here to provide you the best experience to create amazing games and apps with Unity. If the asset you purchased has bugs and we couldn’t fix it, then you are eligible to request a refund.

 

Before Purchasing

If you have any questions before you buy, send us an email and we will answer all your questions.

 

Trial License

There is no trial (demo) license. You can’t buy the asset for testing purposes, test it and request the refund.

Before requesting a refund

  • Read the asset’s documentation;
  • Check the asset’s comments page, as you may find a solution to your issue there;
  • Contact the author by email;
  • Ensure the asset is being used for its intended function and purpose (check the asset description).
  • Also, is the asset meant to be compatible with your Unity version? If not, contact the author. The updated version will be released as soon as possible.

Why a refund may not be given

If the item is materially similar to the description, screenshots, video promo and works the way it should be, there is generally no obligation to provide a refund in situations like the following:

  • You don’t want it after you’ve downloaded it.
  • The item did not meet your expectations.
  • You simply change your mind.
  • You bought an item by mistake.
  • You do not have sufficient expertise to use the item.
  • You ask for goodwill.

Booth Assets

Get Support for Booth Marketplace

If you find an error or are unable to use the asset according to your needs, please contact us before leaving a review on the asset marketplace.

Order ID is needed to identify you as our customer.

Way 1: Contact Form from our website


Steps:

1. Select the Topic: Support

2. Select the Store: Booth Marketplace

3. Fill in the Name, Email and Subject fields.

4. Enter your Invoice Number or Order ID

5. Enter your question or inquiry.

6. Click on Send Message.

Way 2: DM through Booth


Steps:

1. Go to our Booth Page: https://yelsfstudio.booth.pm/

2. Click on the contact icon

3. Write us your questions or queries

Please fill out the following form

We'd love to hear from you

Contact Us

Contact us by filling out the form to get in touch with us, and we’ll be happy to assist you. We look forward to hearing from you and helping you with any questions, feedback, or inquiries you may have.

Social Networks

Reach us through

  • Santiago, Veraguas, Panamá
  • support@yelsfstudio.com